Support Services for Your Customers
Premium support for merchant technology and service providers
to augment your current operations team
Services that scale
Premium 24/7 support powered by an elite team of US-based support engineers
Activate customers faster and retain them longer with expert personalized training
GET STARTED FAST
Don't change who you are
Our services can augment your existing support operations and integrate to your existing systems.
You can get started with minimal effort and deviation from existing processes.
We’re flexible and make working together fun and easy.
TAP INTO EXPERIENCE
Knowledge is power
Our services have been built and refined over years of supporting merchant technology. We have supported over 100,000 merchant locations and use that experience to continue to learn and improve.
There is no need to hire and train a new team on the technology that you sell. Leverage our wealth of experience from day one.
BUILT TO SCALE
Growing doesn't have to be hard
As you grow, managing a 24/7 support operation and executing during peak demand can be challenging.
Boomtown provides critical resources when you need it and smooths out your support curves to ensure you always have the proper staff ready and your customers get the help they need, when they need it.
Take advantage of a curated nation-wide network of experienced technicians with capacity to handle all your requests.
"Since partnering with the Boomtown team, Zenreach has found a great deal of success in expediting our hardware implementation process across the country. Their network of knowledgeable technicians and support engineers, combined with their impeccable client support, makes Boomtown one of the best decisions we've made!"
Technical Account Manager
MODERN SUPPORT SOFTWARE
Your business powered by intelligent software
We’re more than a call center.
We have spent years creating a support platform to deliver a better support experience to business owners and managers.
Gone are the days of crowded, impersonal phone banks. We’re bringing support to the modern day with network monitoring, proactive support, video chat, predictive outcomes and more.