Support every location easier, without adding head count
From opening new locations to rolling out technology at existing ones, Boomtown has you covered
Expansion & Roll-outs
Expedite technology deployment with professional quality installations and configuration
24/7 Remote Support
Premier support for all your locations, available 24/7 so you can have your life back
Solve difficult issues quickly with one button technician dispatching
Ticket Management Portal
Manage support tickets and on-site requests across every location
Off-the-shelf services, tailored to your business
A comprehensive suite of managed services to supplement your existing operations
LOCAL TECHNICIAN DISPATCHING
Work with a single vendor and a flat rate for nationwide in-person coverage. Same-day or scheduled dispatching and 1/10th hour billing increments.
On-demand nationwide technician dispatching for on-site repairs.
Network Setup & Cabling
You need a strong and reliable network to power your technology. A better network means fewer service calls.
24/7 HELP DESK
Experienced and professional team of Support Engineers based in Scottsdale, AZ ready to solve your complex technical issues.
Remote Video Chat
Simply a better support experience. Expert support via live video chat, any time day or night.
Get answers to quick questions with live text chat – within the app or over SMS
Proactive Network Monitoring
Have a designated team of experts watching over each location’s network 24/7 and proactively reaching out if issues arise.
Significantly reduce time to activation with white glove onsite technology installation and configuration services.
Solve deployment challenges with in-person POS installations. Our technicians are trained on your system.
Routers, loyalty, tablets, terminals – you name it, we’ve installed it!
EMV & NFC Upgrades
Help your locations become compliant and accept all payment types with a structured deployment plan.
The right tools make your job easier
Next-generation support tools for the modern business
Connect is a free support application for all your managers. They can text chat with you or turn on live video to show you their issue. Your managers can also get support directly from Boomtown or any other of your technology providers with a single button.
Relay is your video support tool to connect with your managers and see into all of your locations without having to leave your office. You can be virtually present and collaborate with the right people to solve issues faster than ever before.
The Beat is your dedicated web portal where you can effectively manage support tickets across each location. You can chat with all of your managers on Connect via the Beat and also dispatch local technicians to your locations with a single button.
Meet the experts that power the services!
The Boomtown team that makes sure your business is running smoothly around the clock
The best of the best. Our 24/7 technical experts based in Scottsdale, Arizona
The most organized and process driven people you’ll meet. They oversee every job that Boomtown completes.
The technical experts. Passionate about technology and networks, every issue is just another fun problem for them to solve.
They may know your software better than you do. They train thousands of businesses how to get the most out of their new software purchase.
The Boomtown Brigade. Our team of experienced and certified local technicians
Over 500 technicians across the US covering more than 90% of retail locations.
Averaging 11 years of technical field service work and a 4.85/5 customer rating.
Trained on merchant technology and networks through the proprietary Boomtown Academy.