Enterprise Support Services
Transforming the modern support experience with next generation tools and managed services
Customized IT solutions for restaurant, retail and hotel organizations
Built from experience
A suite of services built from years of experience exclusively supporting some of the nations largest restaurant, retail and hotel groups.
Whether you’re considering building a costly internal support team, or just looking for some boots on the ground, we have the right solution for your organization’s needs.
A single partner, nation wide
Have a single, national partner that takes the time to learn your business and act as an extension of your team.
Realize the efficiency in having all in-store support under one roof. Decrease both your costs and average time to resolution.
Ditch your outdated support solution
Explaining complicated issues over the phone is costly and inefficient. We utilize purpose-built, modern technologies to identify and resolve issues before they hit store operations.
Real-time device monitoring helps identify and resolve issues before they impact store operations, and in-app text and video chat provides your team with the freedom to choose the channel that works best for them.
"There’s no substitute for people you can rely on, especially in technology. Boomtown solves a lot of questions that we don’t really want to put guesswork into."
Co-Founder/Operations – Glaze Teriyaki
Your business powered by intelligent software
We have spent years creating a support platform to deliver a more transparent, data-driven support experience.
Use our custom dashboards to gain insight into store-level operations. Do you know your average length of support tickets by hardware or software type? Can you compare your support data by location or geography to find similar trends?
With Boomtown, you have full transparency into every piece of technology at all your locations.