Simply a better support experience
The software platform that makes supporting your customers a breeze
Video, voice, chat, SMS. Let your customers decide how they want to talk to you.
These tickets are powerful. Launch pre-defined workflows (such as software training or scheduling a technician) right from the ticket.
Knock down those walls and work together to solve your customer’s issues. Build custom support teams that can span multiple organizations.
Connect with your customers in new and engaging ways
Make your job easier, one process at a time
Workflow-based ticketing means that every ticket can do more than just track data
GET ALL THE DETAILS
Every interaction, whether remote or onsite, is logged in real time so all relevant parties can view the latest job status and updates on every ticket.
Solve issues faster with custom support teams
Complex technology often requires expertise from multiple organizations to tackle problems. Work together for happier customers.
COLLABORATE FOR CUSTOMER SUCCESS
Forcing your customer to make multiple calls to get an answer is not a good experience. Organize your support team into groups of experts and even include members from other organizations for a seamless support process. These teams could be organized by product expertise, customer payment plan, large technology roll outs, integrated solutions, or anything else you can think of!
VIDEO COLLABORATION FOR URGENT ISSUES
Stop trying to solve issues by listening to your customer describe them over the phone. Launch a video session to see it for yourself and get them the answer faster. You can also invite any other relevant parties into the same video session with the customer get it solved in one session.
QUICK CONVERSATIONS BETWEEN ORGANIZATIONS
Build custom support chat rooms with your partners, integrated solutions, or for large client activations. Work seamlessly across organizations without burdensome email chains or voicemail.