Provide a better customer experience at every step of the journey
From activation through long-term success, we’re here to help your customers thrive
Expedite technology deployment with professional quality installations
Activation & Training
Increase activation rates with structured, personal onboarding
24/7 Remote Support
Deepen relationships with superior customer support interactions
Solve difficult issues quickly with one button technician dispatching
Off-the-shelf services, tailored to your business
We offer a comprehensive suite of managed services to supplement your existing operations
Significantly reduce time to activation and product returns with white glove onsite technology installation and configuration services.
Solve deployment challenges with in-person POS installations. Our technicians are trained on your system.
Routers, loyalty, tablets, terminals – you name it, we’ve installed it!
Network Setup & Cabling
Your customers need a strong and reliable network to power your technology. A better network means fewer service calls.
Managed Technology Rollouts
Experienced field labor and project management all in one package.
EMV & NFC Upgrades
Help your customers become compliant with a structured deployment plan.
ACTIVATION & TRAINING
Add a personal touch to your customer onboarding and activation that scales to fit your growth.
Remote Installation & Activation
Say goodbye to high inactivation rates with a structured onboarding and activation program.
Remote Software Training
Expert trainers leverage next generation tools to increase your customer engagement and reduce churn.
POS Menu Builds
End-to-end solution for building menus including data entry and personal customer consultations.
24/7 REMOTE TECHNICAL SUPPORT
Experienced and professional team of Support Engineers based in Scottsdale, AZ ready to solve your customers’ complex technical issues.
24/7 Technical Support
Simply a better support experience. Expert support via chat and video, any time day or night.
Proactive Network Monitoring
Have a designated team of experts watching over your customers’ networks 24/7 and proactively reaching out if issues arise.
LOCAL TECHNICIAN DISPATCHING
Work with a single vendor and a flat rate for nationwide in-person coverage. Same-day or scheduled dispatching and 1/10 hour billing increments.
Run Ethernet cables to power the network that powers your onsite technology.
On-demand nationwide technician dispatching for on-site repairs.
Return trip? No problem! Make sure your customers get what they ordered.
Don’t lose your valuable hardware. We can go onsite to retrieve it and ship it back to you.
Be your customers’ hero. We offer same day repairs for broken screens or dead batteries for iPads and iPhones.
Meet the experts that power the services
The Boomtown Brigade. Our team of experienced and certified local technicians.
Over 500 technicians across the US covering more than 90% of retail locations.
Averaging 11 years of technical field service work and a 4.85/5 customer rating.
Trained on merchant technology and networks through the proprietary Boomtown Academy.
The best of the best. Our 24/7 technical experts based in Scottsdale, Arizona.
The most organized and process driven people you’ll meet. They oversee every on-site job that Boomtown completes.
The technical experts. Passionate about technology and networks. Every issue is just another fun problem for them to solve.
They may know your software better than you do. They train thousands of businesses how to get the most out of their new software purchase.
The right tools can make anything look easy
All of our managed services are powered by our next generation suite of technology products. This means faster issue resolutions, more efficient jobs, and highly satisfied customers.