Chat bots as a first responder means that your customers get help within seconds, 24 hours a day. Chat-based support allows your agents to handle multiple conversations at the same time so you have the capacity to get to everyone.
When your customers use Connect they get access to all of their technology and service providers with a single button. Seamlessly invite teams or individuals into chat conversations to work together to solve issues faster in a single conversation for the customer.
For simple questions you can leverage bot automation to provide high quality and consistent answers to your customers immediately. For complex issues, you can launch a video call with a single tap to see into their location and get eyes on the issue for quick resolution.
Everyone always wants to know the latest update. With Connect it’s always available so your customers know exactly where the ticket stands at any point in time without needed to ask for an update.
Connect is the fastest and easiest way for businesses to get support – both remotely and in person.
Start a chat for a quick conversation and launch a live video support session to reduce resolution time for complex issues.
With a few clicks a certified local technician can be requested and tracked on a map to know exactly when he/she will arrive.
Each interaction gets rated so the service quality remains consistently high.
How does Connect work?
One button for
‘Slide for Help’ whenever someone needs help at their business
Chat for quick
Immediately connect with customers on chat for quick conversations
Get eyes on the issue rather than trying to understand it over the phone
Certified local technicians available to show up in person with a few taps
ALL SUPPORT CONTACTS IN ONE PLACE
Ditch your sticky notes
Connect was built to provide a single button that gets businesses the help they need from all of their technology providers.
Stop wasting hours calling different 800 numbers to wait on hold just to be told they can’t help you. Tap one button and get to the right team immediately.
The Connect support platform gets you access to some of the largest technology and services providers today.
Support everywhere you go
Connect is a native app available on iOS and Android.
Connect is also available as an SDK and APK so you can embed the Connect support experience right within your own app.
Have a web portal or support page? You can embed Connect chat support right on your site for fast answers right when they’re needed.
The experience is the same, anywhere you go.
Over 100,000 business can't be wrong
First time using the service. Way cool.Jonathan BlendzSmoothie and Nutrition
Fabulous service! What a great way to fix the original problem.Jill BallingerRiver Rock Inn
Great communication and customer service.Maria Reyna JohnsonLa Antigua \
Great way to ask questions and get more familiar with my POS! Thanks!Holly OsborneHks Industries LLC
Thank you so very much. Boomtown was great and very easy to use, everyone was more than helpful and friendly.YolandaWhite Pillars Christmas House
Love the communication. The connect app is awesome.Jason LeggTwenty Five Main
The Boomtown App is the BEST Tech support I have EVER experienced. I love the way it is a video chat so they can see exactly what you see on your screen.Kimberly TrainerCar-Tunes, Inc.
Our app is your app
Deliver a personalized experience with your own branding.
You can private label the Connect app so whenever one of your businesses logs in, they are immediately greeted with your logo and colors.
Build your brand no matter who is providing the exceptional support behind the scenes.